Tuesday, 19 November 2013

Smart meters from a not so smart company ?

Even their own feedback page has an error ...

And just have a look at the response to my complaint .... I've pasted this in at the bottom.

In particular, why can't they call me ?  I had to give them my phone number when I lodged my feedback.  Who's the customer here ?

Update: 27nov2013 - I gave in and called 'the number provided on the letter' and was told that the serial number is the same as the NMI number on my usual electricity bill, but with one extra (apparently secret) digit at the end.  Then I attempted to get on the relevant website to register for 'Energy Easy' and received this response:

This webpage is not available

The webpage at https://energyeasy.ue.com.au/ might be temporarily down or it may have moved permanently to a new web address.

Here are some suggestions:

  • Reload this web page later.
Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.

At this point, I gave up.

-------- Original Message --------
Subject: United Energy Service Desk Email Address Change
Date: Wed, 20 Nov 2013 07:02:30 +0000
From: UCMS AAM Service Desk <MailboxAccountUCMSAlintaServiceDesk@jemena.com.au>
To: scott@nulinkanalytics.com.au <scott@nulinkanalytics.com.au>

Please be advised that the United Energy Service Desk email address has changed to:  ueservicedesk@ue.com.au

Please ensure that your records are updated to the new United Energy contacts as per the ‘Retail Operations Contact List’ (ROCL).

Your email has been forwarded to the new email address on your behalf.

-------- Original Message --------
Subject: RE: Feedback
Date: Thu, 21 Nov 2013 03:19:34 +0000
From: ueservicedesk <ueservicedesk@ue.com.au>
To: 'scott@nulinkanalytics.com.au' <scott@nulinkanalytics.com.au>

Hi Scott,

Please be advised to call the number provided on the letter.


Reneir Racaza
Service Desk Consultant
United Energy Service Desk

United Energy and Multinet Gas
T:  (03) 92565249
E: ueservicedesk@ue.com.au

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