ANZ's new website ... how to really annoy customers

It appears that ANZ has somehow got the idea that they know best ... did they do no useability testing at all?

Me (to ANZ):

Please please revert your website back to the old one. The new one is a disaster. It takes 3 times as long to do anything, because it's always "waiting for www.banking4.anz.com" For running my business and personal accounts, it's now pretty much unusable from a desktop PC. 

ANZ (to me):

We appreciate your feedback.
The new ANZ Internet Banking design was made to reflect the changing banking needs of our customers, and has a consistent feel across eligible desktop, tablet and mobile devices. We understand that you enjoyed the previous ANZ Internet Banking design and we hope that you will experience the benefits of our new design in time.
Unfortunately we are unable to revert customers to the previous ANZ Internet Banking design.  

 

Onedrive .... I've finally given in ...

Just letting you know (because I have been whinging about it for so long) that I've finally dumped Microsoft's Onedrive as my primary cloud storage facility, and signed up for a 1Tb Dropbox account.
Sure, Onedrive (which I still have access to, by virtue of my Office 365 subscription) gives me 10Tb for free, and Dropbox costs about $AUD120 per year, but at least it appears seamless, trouble-free and fast.

More good info here ... http://www.computerworld.com/article/2848118/microsofts-defense-of-onedrive-changes-fails-to-silence-critics.html

Ho hum ... same, same

So I signed up my mum to the www.my.gov.au website, to 'simplify' dealing with her Centrelink and ATO requirements.  Hah.  Read the train of screenshots below, starting from the top.  How on earth they expect the elderly to cope with this sort of non-service is beyond me.











Then, on the Tuesday after the weekend, to give the ATO time to implement its maintenance, I get this message ...