Wednesday, 5 October 2016

How to tell someone 'thanks but no thanks' ...

From a current supplier of software to the market research industry, when a request was made to correct the way they compile dummy data to test the results from an online survey ...

"... we value our client input and are grateful you took the time to share your needs. Therefore, I can file a feature request in your behalf. Note that this doesn't guarantee that the feature will be implemented or placed on a timeline, but it does ensure that it will be available for future consideration."

In other words "Don't hold your breath waiting for us to do anything." 

No comments:

Post a Comment