From my first query, it took just a tad over 20 minutes for one of the unblock-us team to respond from the USA, where it was already well into the evening there.
Try getting that level of service from Telstra, iiNet, or any of your other 'favourite' service providers here in Australia !
https://support.unblock-us.com/customer/portal/questions/12840193-netflix-and-wd-tv-player
